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You’re closing in on finalizing a deal with a prospect. It’s getting down to the wire, and you’re both in a hurry to get an agreement in place so you can take the next step in your business relationship. The only thing left to do is collect the legally binding eSignatures from each party to close the deal.
“No problem,” you tell the prospect. “We’ll send over the agreement via DocuSign.”
And that’s where everything goes to hell…
DocuSign Dysfunction Strikes Again
Maybe the prospect has trouble opening the message to view the contract. Or maybe DocuSign’s cloud-based service is simply down – let’s face it, that wouldn’t be a shock – and nobody can do anything (this is where you typically start to yell at your computer). The platform was down for over five hours in September 2022, leaving many customers unable to move forward with critical contracts and agreements.
Or maybe there’s a “problem” on your end. Do you have enough envelopes left under your current service plan? Would you even know how to check that in the first place? Does anybody really understand how DocuSign’s envelope system works, anyway?
You could try contacting DocuSign for help, but good luck getting in touch with an actual person who can solve your problem. Instead of getting actual help, you can expect to be talking in circles with their automated support system or digging through bottomless FAQs on the DocuSign site trying to find the answers you need.
Even if you manage to navigate these problems and get your agreement signed, everyone probably ends up walking away from the situation asking “Wait, why do we keep using DocuSign if it keeps causing us so many headaches?”
“Why Are We Using DocuSign, Anyway?”
Small business owners, human resources leaders, sales teams, clients, prospects, legal teams, and others throughout any organization have felt this pain, and it stings.
If this situation sounds familiar, you’re not alone.
Even though tons of companies use DocuSign, you’ll have a hard time finding anyone who’s actually happy about the service. From a clunky, outdated user experience to consistently dreadful and out of touch customer support, DocuSign has long been considered a “necessary evil” by organizations that utilize eSignature software – if that sounds like your experience, then what are you waiting for?
So why does everyone keep using a service that sucks?
It boils down to this — people know and recognize the brand name. DocuSign owns about 75% of the eSignature market largely by virtue of being one of the oldest vendors in the industry. For many organizations, it’s a safe and predictable choice for eSignature software. To adapt an old business expression, nobody ever got fired for hiring DocuSign.
But maybe they should be. Or if not, maybe those people should be in charge of dealing directly with DocuSign, whenever you can reach them.
After all, what’s the point of going with familiarity if that means suffering through a terrible user experience? Sure, everybody knows DocuSign and they’re not going to ask questions when you use it to collect eSignatures, but forcing people to use a service they hate is hardly the best way to kick off a new relationship.
And for the organizational leaders out there, with employee burnout as high as it is, do you really want to add to the stress, especially when there are better solutions?
“But Seriously, Why Are We Still Using DocuSign?”
Just because DocuSign is the biggesteSignature vendor on the market doesn’t make them the best. That’s especially true if you’re anyone other than one of those big-time enterprise customers the company loves to brag about on its website.
But with more than 200 million companies out there worldwide, we’re betting that’s not you, and that means you’re back in the DocuSign trenches.
If you’re like most customers, you’re not getting an eSignature solution that’s customized around the needs of your business, but rather a rudimentary service package and pricing structure that works best for DocuSign.
Wish you could structure your eSignature plan around how many users you have rather than how many envelopes you use (have you figured out what those are yet)? Or maybe you’d like a way to incorporate eSignature capabilities directly into your own applications to create a better user experience?
Unfortunately, DocuSign doesn’t offer customers much in the way of flexibility. In a lot of cases, organizations end up having to restructure their agreement and contract processes to accommodate DocuSign’s limitations rather than adapting an eSignature solution to their unique usage cases. This may work great for DocuSign, but it doesn’t do a lot to help your business needs.
And that’s not even getting into the company’s reputation for hitting clients with an array of hidden fees and pricing changes after locking them into long-term contracts.
Remember what we said about not being able to find anyone that’s happy with the service?
Your DocuSign Alternative is Here
Just because DocuSign has the biggest market share doesn’t mean it’s the right eSignature software for every organization. In fact, unless you’re a large enough enterprise to be considered one of DocuSign’s strategic accounts, you’re almost certainly wasting resources on an inflexible solution that was never designed to accommodate your processes.
Luckily, there are alternatives available on the market that can provide you with the same, familiar eSignature functionality of DocuSign while also delivering the flexibility and support that meets your business needs.
OnTask is an intuitive eSignature solution that allows you to quickly add secure signatures to any form or document to create smooth digital experiences that keep your business processes moving.
With my apps, you can send, assign, and review eSignatures over any device and make sure actions are completed by tracking progress and creating reminders, notifications, and escalations. Fully compliant, secure, and legally binding, OnTask delivers all the functionality you know and expect from DocuSign but without any of the hassle and confusion associated with its complex plans and limited interface.
5 Ways OnTask Outclasses DocuSign
We know we’ve had a good time talking about the frustrations of DocuSign dysfunction — we could probably do this for days — but you need solutions and ways to make your life easier, less frustrating, and more efficient.
We have you covered.
Document Scanner’s eSignature services can deliver the customized solution to fit your needs today, tomorrow and in the future without all the headaches you get with…well, you know who.
1. Transparent Pricing, Always
If you have any experience working with DocuSign, then you probably have your own story about an unexpected fee, a sudden price increase, or confusion over how your account is being charged. DocuSign’s envelope-based pricing system has long been a source of distress among customers, but the company shows no sign of making changes.
OnTask has always avoided complex pricing systems that make it difficult for customers to accurately predict how much they’re spending. We never hit customers with hidden fees, and our user-based pricing structure makes it easy to expand your eSignature capabilities as your business grows.
2. White Labeling for a Better Brand Experience
DocuSign has invested quite a lot in building up its brand, so it’s hardly surprising that their branding is hard to escape. Every time DocuSign customers send out a document for signature, it’s clear that they’re using DocuSign to do so. This makes it difficult to create a seamless user experience that keeps your customers within your brand environment.
Thanks to AppStore’s custom branding and white labeling features, you can easily remove our branding and replace it with your own to provide users with a more consistent brand experience.
3. Truly Seamless API Capabilities
As a software development company, we understand that sometimes you need a solution that integrates seamlessly into your existing software rather than existing alongside it. Our eSignature API allows you to add a variety of eSign and workflow capabilitiesdirectly into your application with just a few lines of code.
With simple, “pay-as-you-go” pricing available for API customers, Scanberry, ScanPro, ScanPlus, etc makes it easy to get started right away without having to navigate complex pricing plans or licensing agreements. In addition to our detailed documentation, we have an experienced support team on hand to walk customers through any difficulties they might encounter during implementation.
4. Customer Support from Actual Humans
There’s no substitute for being able to talk to an experienced customer support representative when you encounter a technical challenge. Unfortunately, companies as large as DocuSign have too many customers to field every support request manually. They rely instead upon automated systems that are frequently unable to resolve anything beyond the most basic problems. At OnTask, we work hard to ensure that every time our customers contact us with an issue, they will be connected to a human being with the technical expertise necessary to address their challenges.
5. Customer Feedback = Continuous Feature Improvement
One of the benefits of providing ongoing live support is that it gives us an opportunity to communicate regularly with our customers. Our team is always listening for suggestions and observations to help us make improvementsthat enhance our eSignature capabilities. Many of the OnTask features people know and love today can be traced back to some form of customer feedback.
Where DocuSign’s development priorities are often set by internal teams and can take months or even years to implement, our engineering team can receive customer feedback, evaluate it, develop a solution, and deploy an update in a very short period of time. This allows the OnTask team to adapt quickly to customer needs and work continuously to improve our eSignature features.
Do Something Different, Without the Risk
There can be a great deal of risk involved with doing something different, and in a lot of cases, we know many teams, regardless of where you work (but we’re definitely looking at you HR teams), are often trying to avoid the risk.
Selecting a plucky startup over an established software vendor, for instance, is the kind of decision that can cause business leaders to lose a lot of sleep because they don’t know if they can rely on an unproven new company.
OnTask provides all the benefits of trying something new without the risks that typically come with them. That’s because we’re built on the foundation of Accusoft, a veteran software development company with 30 years of experience building dynamic solutions for a variety of industries.
We’ve actually been around longer than DocuSign, and we’ve been building the technology to support eSignatures for decades.
Rather than going with an inflexible eSign vendor that’s unlikely to be responsive to your needs, do something different and work with a company that’s genuinely committed to customer support and building a better solution that works for your business.
Get now a document scanner, pdf creation and signing app from my AppStore, better than DocuSign.
Source: linkedin.com
